Privacy.

TrailSnag is a trail-issue reporting platform. This policy covers this site and the app (trailsnag.app). It is deliberately short: we collect little, and we say so plainly.

This website

This site is fully static. It uses no cookies and no advertising trackers. It counts its visits with Plausible Analytics, a cookieless tool hosted in the European Union: it records the page viewed, the referring page, the country and the device type, never your IP address nor anything that could follow you from one site to another. It is hosted on GitHub Pages, whose servers may keep technical logs (IP addresses) for security purposes.

What a report contains

• the position of the problem: the one your device reports, or the one you place yourself on the map when GPS is missing or wrong (a sticker carries no coordinates — it names the sign, never the place);
• a category and, if you choose, a description and photos;
• a technical identifier generated by your device, which prevents duplicates;
• a session identifier created automatically, which ties together the reports made from your device. If you open an account later, you can choose to attach that history to it.

No account is required: you can report without giving your name or your email address. Position and photos can be personal information: we treat them as such. If you send a photo, it may be passed to an automated analysis service that we use to suggest a category to you.

What we do with it

A report is transmitted to the organization that manages the land in question, so it can triage and fix the problem. Where no organization manages the place, TrailSnag keeps it until an organization claims that ground.

An organization may publish a public map of its reports. It shows the nature, position and status of the problem, the description you wrote and, if there is one, the attached photo. Your name never appears there unless you have yourself turned on public display of your nickname in your profile. We sell no data, to anyone.

Where the data lives

The database and photo storage are in Canada (Montréal); the API is hosted in Toronto. Hosting and storage are provided by US companies subject to their own laws, even though the data itself stays in Canada.

Two things leave the country. Our emails — including the notices sent to organizations, which can quote an excerpt of a report — are carried by US infrastructure. And the app displays map backgrounds and a place search provided by third parties: your browser contacts them directly, so they see your IP address, the map area on screen and, for search, the text you type.

Your rights

Québec's Law 25 gives you the right to request access to, correction of, or deletion of personal information tied to a report you made. Write to the person in charge of the protection of personal information: bonjour@trailsnag.com. Each request is handled by hand — there is no button for it in the app yet — and we answer within the thirty days the law provides. Our Law 25 compliance work is in progress; we do not declare ourselves compliant.

Changes to this policy

The service evolves and this policy will evolve with it. Each version is dated; the version in force is the one published on this page.